RESCHEDULED - NYSVMS Webinar: The Truth About AI in Client Communication - How Automation Can Reduce Front Desk Stress

THIS WEBINAR HAS BEEN RESCHEDULED - WE WILL SHARE A NEW DATE WHEN IT IS CONFIRMED

CONTACT staff@nysvms.org for more information

Presented by: Maria Phillips, Sr. Strategic Account Executive, Veterinary Vertical – IntelePeer 

Veterinary teams often worry that artificial intelligence (AI) will replace staff or make client interactions feel impersonal. In reality, when used thoughtfully, AI and automation can do the opposite—lightening the load on your front desk, reducing stress, and freeing your team to focus on what truly matters: delivering excellent care and building stronger client relationships.

In this webinar, we’ll cut through the myths and show you where automation helps most in practice communications—from smarter call routing and proactive client updates to easier collections and after-hours support. We’ll also highlight where the human touch is essential, such as explaining care and costs or building rapport face-to-face.

Learning Objectives:

1. Optimize workflows so every call is answered and directed appropriately.
2. Automate routine updates, reminders, and payment requests to reduce staff burden.
3. Support after-hours communication while ensuring emergencies reach the right provider.
4. Personalize client experiences at scale, boosting satisfaction and loyalty.

We’ll also explore how to measure the impact—looking at client satisfaction scores, reduced wait times, compliance rates, and incremental revenue growth.

Join us to discover how AI can become a trusted partner in your practice, helping your team work smarter, reduce stress, and elevate the client experience.